Refund Policy

1.Your rights under the law

Our perks come with guarantees that can't be excluded under the Australian Consumer Law, and buyers elsewhere have similar rights. If something you bought isn't delivered, or doesn't work as described and can't be fixed, you're entitled to a refund. Nothing in this policy takes those rights away.

In the EU and UK, Tebex's checkout asks you to agree that your purchase is delivered straight away, which ends the 14-day cancellation right for digital content once delivery starts. Tebex's terms explain this in full.

2.When we refund

• It never arrived. If your purchase didn't reach you and we can't fix it within 7 days of you telling us, you get a full refund.
• You were charged by mistake. If you paid twice for the same thing, or were charged after cancelling, we refund the extra payment.

3.When we don't

Except where the law says otherwise, we don't refund:

• a change of mind once your purchase is delivered, including tokens and Dashes you haven't used yet
• the rest of a supporter month that has already started (cancel any time to stop the next payment)
• perks lost through a ban, or for breaking the rules
• a plate or number removed for breaking the naming rules
• short outages, maintenance, or changes to the game or the server.

4.How to ask

Email dashnetworksfivem@gmail.com with:

• your Tebex transaction ID (it starts with tbx- and is on your receipt)
• the Cfx.re username you bought with
• what went wrong.

We usually reply within a few days. Refunds we approve are paid by Tebex back to the payment method you used, and how long they take to show depends on your bank or PayPal.

5.What a refund undoes

A refund takes back what it paid for: a supporter tier's role and tag, and the tokens or Dashes that payment added. If those Dashes were already used, your balance can go below zero, and a plate or number set with a refunded token may be reset.

6.Chargebacks

Please email us before opening a chargeback or PayPal dispute: we'll sort out a genuine problem faster than your bank will. A chargeback removes the perks it covers straight away, and Tebex may stop the account buying from us again.

7.Billing and cancelling

To cancel a subscription, use the link in any Tebex email about it, or visit checkout.tebex.io/payment-history. For a problem with Tebex's checkout itself, such as a failed payment or a missing receipt, Tebex's support can help directly.